Refund Policy

Returns, Replacements & Exchanges

We want you to love what shows up at your door.

Because all Old Daddin’ gear is made to order, we don’t keep inventory sitting on shelves like big-box brands do. That means we can’t offer blanket free returns and exchanges on everything. But if something’s wrong, we’ll absolutely make it right.

Damaged, Defective, or Incorrect Items

If your order shows up damaged, defective, or you got the wrong item, send us a message within 7 days of delivery.

Include:

• your order number
• a quick note about the issue
• clear photos of the item

If it’s on us, we’ll make it right with a replacement or refund at no extra cost to you.

Size Exchanges

Need a different size? We get it.

If your item doesn’t fit right, you can request a size exchange within 15 days of delivery as long as the item is:

• unworn
• unwashed
• in original condition

For size exchanges:

• the customer is responsible for return shipping
• once the return is on the way or received, we’ll send the replacement
• exchanges are limited to one exchange per item

We strongly recommend checking the size chart before ordering so we can help you get the right fit the first time.

Returns for Refund

If your order arrived fine but just wasn’t the one, you can request a return within 14 days of delivery.

To be eligible, the item must be:

• unworn
• unwashed
• in original condition

For standard returns:

• the customer is responsible for return shipping
• original shipping charges are not refundable
• refunds are issued to your original payment method once the item is received and inspected

Items We Can’t Accept Back

We do not accept returns or exchanges on:

• sale items
• final sale items
• gift cards
• custom or personalized items

Order Changes & Cancellations

We move fast, and many orders go into production shortly after they’re placed.

Because of that, orders usually cannot be changed or canceled once submitted. If you made a mistake, reach out anyway and we’ll do our best — but we can’t guarantee changes once production starts.

How to Start a Return or Exchange

Send our customer service team a message with:

• your order number
• what you’d like to do
• any helpful details or photos if there’s an issue

We’ll let you know the next steps from there.